Support
Questions about fasting, Apple Health, your subscription, or your account? Check the quick answers below, or send us a note — we read every message and usually reply within 1–2 business days.
Common questions
Circa isn't showing my steps.
Circa reads your step count from Apple Health. Grant access in Settings → Privacy & Security → Health → Circa and make sure Steps is enabled. Your fasting timer works with or without Health access.
How do I change or cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions → Circa to change your plan or cancel. Cancelling keeps access until the end of your current period.
I have a promo or friends code.
Codes are redeemed inside the app. Go to Profile → Edit Profile → Redeem Code and enter it there. Everything Circa offers is unlocked in the app — there is no web checkout.
I restored my purchase but I'm still locked.
Open Profile → Edit Profile → Restore Purchases while signed in to the Apple Account that made the purchase. If it still doesn't unlock, send us a note below with the email on your Circa account.
How do I delete my account or data?
Your health and fasting data lives on your device — deleting the app removes it. To delete your Circa account and the account info stored with our provider, message us below and we'll process it.